Toyota Fortuner SOS emergency call function explained

When it comes to SUVs, the Toyota Fortuner is a popular choice among drivers around the world. Not only does it offer rugged durability and impressive performance, but it also comes equipped with some of the latest safety and security features, including an SOS emergency call function.

Toyota Fortuner
Toyota Fortuner – (Art Konovalov / Shutterstock)

This feature provides drivers with a simple and reliable way to request assistance in the event of an emergency or accident, giving them peace of mind and added protection on the road. In this article, we’ll explore how the Toyota Fortuner’s SOS emergency call function works, and how it can help keep drivers and passengers safe and secure while driving.


The Emergency Call system is a device installed on a vehicle to determine its location and movement direction (using GLONASS [Global Navigation Satellite System] and GPS [Global Positioning System] signals), and ensure the generation and transmission of vehicle information (in a nonadjustable form) in case of traffic accidents or other incidents on motor roads in the Russian Federation/Kazakhstan. In addition, it ensures two-way voice communication between the vehicle and an ERAGLONASS/EVAK system operator through cellular networks (GSM).

Automatic Emergency Calls (via Automatic Collision Notification) and manual Emergency Calls (by pressing the “SOS” button) can be made to the ERA-GLONASS/EVAK control center. This service is mandatory according to the technical regulations of the Customs Union.

Automatic Emergency Calls

The ERA-GLONASS/EVAK system in a vehicle is designed to automatically call for assistance in case of an accident where an airbag is deployed. The system provides the control center with the vehicle’s location, the time of the incident, and the vehicle identification number (VIN). An operator at the control center will then attempt to communicate with the occupants of the vehicle to assess the situation. If the occupants are unable to communicate, the operator will treat the call as an emergency and contact the nearest emergency services provider to describe the situation and request immediate assistance to be sent to the location of the vehicle. This feature provides added safety and security to vehicle occupants in the event of an accident or emergency, ensuring prompt assistance is available when needed most.

SOS button location in Toyota Fortuner – (illustration by Toyota)

Manual Emergency Calls

If you find yourself in an emergency situation while driving, you can quickly call for help by pressing the “SOS” button in your vehicle. This will connect you with the ERA-GLONASS/EVAK control center, where an operator will answer your call and determine the location of your vehicle. They will then assess the situation and dispatch the necessary assistance required, such as contacting emergency services or sending a tow truck. However, if you accidentally press the “SOS” button, be sure to inform the operator that you are not experiencing an emergency. This will prevent unnecessary use of emergency resources and ensure that help is directed to those who truly need it.

When the Emergency Call may not be made

It may not be possible to make Emergency Calls in any of the following situations. In such cases, report to emergency services provider by other means such as nearby public phones.

  • Even when the vehicle is in the cellular phone service area, it may be difficult to connect to the ERA-GLONASS/EVAK control center if the reception is poor or the line is busy. In such cases, even though the system attempts to connect to the ERA-GLONASS/EVAK control center, you may not be able to connect to the ERA-GLONASS/EVAK control center to make Emergency Calls and contact emergency services.
  • When the vehicle is out of the cellular phone service area, the Emergency Calls cannot be made.
  • When any related equipment (such as the “SOS” button panel, indicator lights, microphone, speaker, DCM, antenna, or any wires connecting the equipment) is malfunctioning, damaged or broken, the Emergency Call cannot be made.
  • During an Emergency Call, the system makes repeated attempts to connect to the ERA-GLONASS/EVAK control center. However, if it cannot connect to the ERA-GLONASS/EVAK control center due to poor radio wave reception, the system may not be able to connect to the cellular network and the call may finish without connecting. The red indicator light will blink for approximately 30 seconds to indicate this disconnection.
  • This device may not function if a shock is applied to it.
  • If the battery’s voltage decreases or there is a disconnection, the system may not be able to connect to the ERA-GLONASS/EVAK control center.
Author: Nabeel K