How to connect Bluetooth on VW Tiguan

You can connect your smartphone with Volkswagen Tiguan via Bluetooth and drive hands-free.

2021 Volkswagen Tiguan, second gen facelift – (photo by VW)

This guide shows you how to establish a Bluetooth connection on Tiguan second generation, but the method is similar for all other VW models.


  1. To connect Bluetooth, with the vehicle parked, press the PHONE button in the infotainment system putting your vehicle’s Bluetooth system into discovery mode.
  2. From the Bluetooth menu on your phone, search for a new device and select VW BT with the last four digits of your vehicle’s VIN.
  3. A connection request will appear in the infotainment display, press Connect.
  4. A pin will appear in the infotainment display. Make sure the same pin is displayed on your phone and press Yes on the touchscreen, then press Pair on your phone.
  5. A pairing confirmation message will appear within few seconds, and you’re ready to use your phone hands-free.

Frequently Asked Questions

I am unable to connect my cell phone to my telephone interface. What can I do?

Please read the instructions completely before you start connecting the mobile phone and the telephone interface. You only have a few seconds to confirm some messages. You can find detailed information on this in the step-by-step help in the “Establish connection” area. There is no security impact if you confirm such messages without first reading them. If you have to enter a 16-digit code, you only have 30 seconds. To simplify matters, this code always consists of four groups, each with four identical digits. It is possible to repeat individual steps at any time. To start the whole process from the beginning, simply pull out the vehicle key, restart the ignition and switch Bluetooth in your mobile phone off and on again. After a failed pairing, it can be helpful to switch your mobile phone off and then on again after a moment before repeating the pairing process.

Why doesn’t my mobile phone appear in the device list of my infotainment system after the phone search?

Depending on the manufacturer, model and operating system, the Bluetooth visibility of your mobile phone may be limited in time. If necessary, make sure to reactivate them or check the Bluetooth settings of your mobile phone.

Some cell phones automatically start a search for devices that can be paired after activating Bluetooth. In the meantime, these cell phones may not be visible to the infotainment system. In this case, wait for the automatic search and then start the mobile phone search on the infotainment system.

If you have an older mobile phone from the “Blackberry 9XXX” series, select “Bluetooth connections” – “Add new device” – “Wait for devices” in the menu to ensure that everything runs smoothly.

Can I connect multiple cell phones and media players?

In principle, you can only make calls using the hands-free system with a mobile phone. Depending on the equipment variant, a second telephone can also be connected, whose incoming calls can also be handled via the vehicle’s infotainment system. It is also easy to switch between the first and second phone. In addition, regardless of the equipment variant, another device can be connected as a media player for music playback.

In principle, several cell phones and media players can be linked to the infotainment system. This means you can easily switch between different users or devices.


The Bluetooth connection has stopped working or is unstable. What can I do?

Bluetooth is a wireless radio connection, which is why there may be some reasons for interference. If you have connection problems, the following tips and steps can help:

  • Please remove the vehicle key and restart the ignition.
  • Turn Bluetooth off and back on in your cell phone.
  • Switch your mobile phone off and then on again after a moment.
  • Delete the existing pairing in the hands-free system and in the mobile phone and repeat the pairing process.

How do I delete the existing pairing in my mobile phone?

  1. You can delete the existing pairing by opening the Bluetooth settings of your mobile phone. (Example: Main menu → Settings → Connections → Bluetooth.)
  2. There you will find the Bluetooth name of your infotainment system and the advanced settings (e.g.: Depending on the device, the settings symbol next to the Bluetooth name or “long press” on the Bluetooth Names.)
  3. Depending on the device, select “Unpair”, “Delete”, “Ignore device” or similar formulations.
  4. Start your vehicle!
  5. Switch to the PHONE menu on the multifunction display of your vehicle. (With the controls on the multifunction steering wheel.)
  6. An active Bluetooth connection must be available for the following steps:
  7. In the phone menu of the multifunction display, select “Bluetooth” and then “User”
  8. Find the name of the cell phone to be deleted from the list of Bluetooth devices. Then select “Delete” and confirm with “Ok”.

How do I delete paired phones in Volkswagen’s infotainment system?

  1. To delete a paired phone, on the infotainment system display, touch the MENU button, then select SETUP/Settings item and then touch Bluetooth.
  2. Select Paired devices and search for the name of your cell phone.
  3. Touch the trash can symbol and confirm your selection with “Delete”.
Contact the author: robynrogers@wheelsjoint.com



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