Citroen has announced a voluntary recall campaign for certain models of the C5 Aircross due to potential faults in the drive battery cells. These faults have the potential to cause overheating, smoke development, and, in some cases, even fire.
Citroën has issued a voluntary recall for its C5 Aircross model due to potential faults in the drive battery cells. The recall campaign, identified by the KBA reference number 012738 and manufacturer code JQF, affects C5 Aircross vehicles manufactured between 2020 and 2022. The worldwide count of affected vehicles is reported to be 20,241.
The KBA is closely monitoring the recall campaign to ensure compliance and safety standards are upheld. The manufacturer brand, Citroën, has taken this proactive step to address the issue promptly and mitigate any potential risks to vehicle owners.
The identified fault in the drive battery cells can lead to overheating, smoke development, and, in extreme cases, a possibility of fire. While any potential restrictions on affected vehicle versions are currently unknown, Citroën is taking decisive corrective action to rectify the issue.
To address the problem, the manufacturer will remotely load improved battery monitoring software onto the traction battery control unit. This software update aims to enhance the battery’s monitoring capabilities and prevent any potential issues arising from non-compliance. In cases where the traction battery is found to be non-compliant, it will be replaced.
No incidents of property damage or personal injury related to this issue have been reported thus far. However, Citroën is taking this recall seriously to ensure the safety and peace of mind of their customers.
The recall campaign was officially released on May 25, 2023. If you own a Citroën C5 Aircross manufactured between 2020 and 2022, it is recommended to contact the vehicle manufacturer or an authorized workshop promptly. They will provide further guidance on the necessary steps to be taken, including arranging for the software update or potential battery replacement.
Note: If you own a Citroën C5 Aircross and believe your vehicle may be affected by this recall, please refer to the official information provided by the manufacturer and follow their instructions accordingly.
Manufacturer Code: JQF
Sales Designation: C5 Aircross
Year of Production: 2020-2022
Recall KBA Reference Number: 012738
Affected Vehicles Worldwide: 20,241