Jaguar F Pace - so many problems, how would you deal with them?

Question

I turn to you with a problem with the question how you would deal with it. I have bought my F -Pace as used since July 2019. Even at the time of purchase, I noticed the extremely high-vibration idling, which even makes the gas pedal, bonnet, etc. rattle. I was told that I was spoiled by the 6 cylinder and that the engine would also be cold. Well - I believed it and tried to get used to it.

But at some point I didn't want to put up with it anymore and did some research to find out whether this would be normal for this engine. When this Ingenium engine should be designed to optimize NVH behavior (noise, vibration, harshness). I am looking for the cause of these vibrations.

I also came across the service campaign mentioned by KfzPower in a forum and asked my dealer about this. That was in December 2019. Until then I drove almost 8000 km by car. At the end of December there was an appointment with the dealer, 2 hours later the result: turbocharger defective, exhaust manifold torn, timing chain lengthened... Well, there is a guarantee and a guarantee insurance (assembly insurance). I thought. The dealer is now of the opinion that he only repairs the car to me with the guarantee insurance.

Here I remain on my own share of almost 3500 euros, because the insurance covers only 40% part price and wages. I refused to take over this own share and referred to the warranty. The workshop manager was of course unable to make a statement on this - this must be clarified with the management. As a precaution, we had made a repair appointment for the end of January, so there was a time of 3 weeks to clarify the situation. There was no clarification, it was almost radio silence.

On the eve of the repair date, I was informed that there is still no statement regarding the assumption of costs under the warranty and therefore the first repair date was canceled in mid-January. At least the information about it was commendable to me, because I would have driven 250 km there for free. I then referred my position again by email with a deadline, for which at least one statement of appeal is to be made. By e-mail because the contact person assigned to me and here sales manager could not be reached by phone or could possibly be denied. After all, he had reacted to my email within 10 minutes and wanted to take care of it at short notice.

Nothing had happened until yesterday, despite my deadline. So I asked politely again and today came a reaction in the form of a call from the workshop manager. He wanted let me know that there was a 15% concession on the parts in accordance with management. I also rejected that because I believe that my case would be a crystal clear warranty case. The workshop manager argued that this case would not apply here because the vehicle was handed over with TÜV / AU and inspection. I believe that this has by no means provided any evidence confirming the absence of defects at the time of delivery.

I think this evidence can only be provided by a vehicle check by an external inspector and not by a workshop from someone who gives the guarantee has rendered. In addition - an inspection does not check that the timing chain, turbocharger and manifold are intact. Especially since there are no direct abnormalities regarding defects with these components. The defect was found only in the cause research regarding vibrations.

During this telephone discussion with the workshop manager, which I found pleasant and factual, it accidentally came up - that this 15% courtesy would be a voluntary service of the workshop manager - it is an agreement on his part and therefore obviously not in consultation with the management. I now feel quite drawn by these decision-makers.

Mistakes happen, nobody checks a vehicle down to the last screw - that is, I don't blame anyone directly, because you can actually regulate everything. But the customer, to leave me - with this own contribution in this, for me, crystal-clear, legal situation - that is already difficult. What would it be like if there were no guarantee insurance, then in the event of a guarantee, everything will depend on the dealer. I already offer them to regulate all options through the guarantee insurance that I paid when I bought the vehicle.

I just can't get it.

How would you behave? How do you see this situation? Am I possibly wrong because I misunderstand something?

Answer 1

With the purchase of the vehicle you are entitled to the so-called liability for defects. The seller must prove that the named defects did not exist when the goods were handed over.

Since the "complaint" was made in December and the acquisition in July, you're probably still in the golden first 12 months. The dealer also knows this and tries to sit out the whole thing or to accommodate you with percentages.

We do not have to talk much about the vehicle I have no idea about, but I advise you to hire a lawyer to deal with the case. First assessment doesn't cost the world and you know the direction you can go.

Answer 2

Don't let Jaguar fool you, some of the problems described are known and are botched from the factory. The manifold broke in an F Pace at 60,000 kilometers, not an isolated case, but an entire batch was affected. Fortunately, the damage occurred to me within the guarantee period.

In addition, for many, including mine, the hydro (engine) bearing is sometimes defective. This (if it is defective) can lead to bad vibrations on the vehicle. Most problems with my F Pace are caused by the all-wheel drive. Switches off at high temperatures. All attempts to repair have so far been unsuccessful ...

Answer 3

I can only hope that the workshop can at least fix the defect, which is not yet certain. My workshop gave up after the 3rd try, unfortunately the defect cannot be remedied. Misfires on every trip and the all-wheel drive likes to switch off from 30 degrees upwards...

So far, unfortunately, only bad to very bad experiences with the Jaguar workshops. The car is great, the looks are stunning, but unfortunately the Jaguar workshops are unreasonable.

So its unfortunately my last Jaguar ...

Answer 4

I can not help you with your actual problem but I know that the vibrations are still there after the parts have been replaced.

On my 2.0d, the turbocharger and timing chain were exchanged before 20,000Km. Now at 131,000 I notice the vibrations. The hood and the headlights shake, it was never so strong before.

So the vibrations are unlikely to come from the chain.